Improved Health Records Access

Patient Education – 21st Century Cures Act

What is the federal 21st Century Cures Act?

The federal 21st Century Cures Act funds new research, streamlines the development of new drugs, and supports the inter-operability of health information systems. It also requires that patient electronic health information be made available to patients without delay (with few exceptions) and at no cost. This law is designed to give patients and their healthcare providers secure access to health information.

Patients play an important role when they serve as part of their own care team. Individual patients are the only ones who have first-hand experience with their health, and when given access to their own health data, help ensure accurate data and can close information gaps that may exist between different providers.

Where can I view my health information?

You can view your health information online and free of charge using our Patient Portal.

You can also view your health information on your computer or device (smart phone, tablet, smartwatch) by using any third-party software application which has an established connection with our Patient Portal and supports your computer/device. Currently, we connect to a health records application provided by Care Evolution. Note that if you choose to access your medical records utilizing any third-party application, you will be responsible for the security and confidentiality of your information as well as any cost associated with using that application. You will also need to have first registered for the NextGen Patient Portal before being able to access your records through any third-party software application. Detailed information about Care Evolution, including instructions and FAQs about its health records application, are available at the following webpage link: https://myfhr-support.careevolution.com/hc/en-us.

If you prefer not to view your health information electronically, you may always request that paper copies of your medical records be sent to you or whomever you authorize to receive them.

Will there be any other ways to view my health information?

Vera plans to establish connectivity with three additional third-party smart phone applications for viewing of electronic health information (“EHI”) soon. If you would like to request that Vera establish connectivity with any smart phone application not listed on this page, please click the button below to make your request. In your request, please be sure to provide us with the best way to contact you with a response.

What type of information is viewable in the Patient Portal?

Patients have always had the ability to view health records, including results and notes. While patients at Vera have had immediate access to their EHI through Patient Portal for many years, you may not have registered for a Patient Portal account. Information viewable in the Patient Portal includes:

  • Visits, allergies, medications, and conditions
  • Family history, social history, insurance, and advanced directives
  • Laboratory and test results and immunizations
  • Vitals, procedures, and medical equipment
  • Reason for referral, plan of treatment, instructions, and goals

This means that you may see your test results before your provider has had a chance to review them. Please be aware that your provider will need time to review your results in order to discuss them with you.

What should I do if I see results that concern me?

A button in Patient Portal allows you to send a message to your provider about your results. Since your provider will need time to review your results before discussing them with you, it is better for you to send them a message via Patient Portal, rather than call them with questions.

Can providers block certain notes so I can’t see them?

Providers can choose to block an individual note ONLY if it meets the following federal criteria:

  • The patient requests not to share the note on Patient Portal; or
  • Sharing the note would put your life or physical safety at risk. This can only be used if reading the note would cause SIGNIFICANT harm to you, in the professional judgment of the provider. This is defined specifically as physical injury or death, and not emotional harm.